FAQs
Confection FAQs
Our Original Creamy, Chocolate, and Vanilla pralines have a recommended shelf life of 3 weeks but can be frozen for up to a year. Simply allow them to come to room temperature and they are as delicious as the day they were made.
Our Chewy and Coconut Chewy Praline and Brittles will easily last at least 4 months without any special care. However, extremely hot temperatures will cause them to melt. They will reform when brought back to room temperature but may stick to the wrap slightly.
Our Toffee can be stored covered on the counter for at least 3 months or kept in the refrigerator or frozen to extend the shelf life.
Keeping all of our confections away from direct sunlight and excessive air circulation will help to preserve them. There are no preservatives in any of our products and we plan to keep it that way.
Our confections are naturally gluten free.
Our products are manufactured in a facility that processes tree nuts and our products contain pecans, soy and/or coconut (coconut praline).
General FAQs
Aunt Aggie De’s unconditionally guarantees that our confections are handcrafted using the finest quality ingredients we can find and contain no preservatives. We are very proud of our candy and your satisfaction is very important to us. If for some reason you are not completely satisfied, please contact our Sales Team at (800) 333-9354 or via email at sales@auntaggiede.com for a replacement or refund.
Please use our Praline Finder and you will likely find a retailer near you!
Yes, our retail store is located at 311 West Sinton Street in Sinton, Texas. Come visit us and take your picture with Agnes, our giant squirrel and mascot, whose motto is, “A praline in each hand is a balanced meal.”
Yes, we sell physical gift cards in store at 311 West Sinton Street Sinton, Texas or by calling our Sales Team at (800) 333-9354. E-gift cards are available through the website.
Yes. You should receive tracking information via email when your order ships. The status of the shipment should be available 4 hours after your order ships. If you did not receive the tracking information with your shipping notice, please contact our Sales Team at (800) 333-9354.
Yes, we do so long as time allows and the order meets minimum quantities. Additionally, the cost of the custom label is borne by our customer. Please contact our Sales Team at (800) 333-9354.
Please complete the form on our Corporate Gifting page or contact our Sales Team at (800) 333-9354 and we will be happy to help add your logo to your corporate gifts.
Check out our Gifting & Multi Address Shipping page for more info. For additional assistance, please contact our Sales Team at (800) 333-9354.
Order FAQs
Yes, as long as your request is received prior to your order being processed and picked up by a carrier. Standard processing times are between the same day and 72 hours.
We will make every attempt to notify you if we are unable to fulfill your order within 72 hours.
We generally do not substitute unless you have been notified of the change. However during our peak seasons a substitution may be made without prior notice.
Depending on your shipping location and local tax laws some items will have sales tax. If you have been charged sales tax and believe this was in error, please contact our Customer Service Department so we may review your order.
Yes. You should receive tracking information via email when your order ships. The status of the shipment should be available 4 hours after your order ships. If you did not receive the tracking information with your shipping notice, please contact our Sales Team at (800) 333-9354.
Shipping FAQs
Please contact our sales team at (800) 333-9354 if you would like your order to ship on a specific date and we will make every effort to satisfy your request.
Yes, as long as your request is received prior to being processed and picked up by a carrier. Standard processing times are between the same day and 72 hours.
We do not send the recipient any notification that a delivery is going to be arriving for them.
Please contact our Sales Team at (800) 333-9354 as soon as you are aware of incorrect information, and we can correct the address if the package has not already been picked up from our processing center by a carrier.
Aunt Aggie De’s Pralines cannot accept responsibility when we have been given incorrect or incomplete addresses (including missing or incorrect suite or apartment numbers and/or company names). Aunt Aggie De’s Pralines cannot extend our product guarantee when incomplete or incorrect addresses are given.
Yes, Aunt Aggie De’s strongly supports our United States military. Shipping is complimentary to all APO/FPO addresses.
We will be happy to assist you with international shipments. Please contact our Sales Team at (800) 333-9354.
Yes. You should receive tracking information via email when your order ships. The status of the shipment should be available 4 hours after your order ships. If you did not receive the tracking information with your shipping notice, please contact our Sales Team at (800) 333-9354.
Yes, we ship to business and commercial addresses. Please include business name, recipient name, business address including any suite and/ or floor number and a business phone number.
When shipping to hospitals, colleges or large companies, we will only guarantee delivery to the shipping and receiving area of the delivery address.
May – September, we ship Monday, Tuesday, Wednesday and Thursday (for orders with a transit time of 2 days or less). We do this to ensure your order does not sit in a hot carrier warehouse over the weekend mid-transit.
October – April, we ship Monday – Friday.
We require 72 hours to process an online order but most orders ship in 24 hours.
Yes, we ship during the summer months. When shipping these specific chocolate confections: 1) Toffee; 2) Truffles, and 3) Chocolate Covered Chewy Pralines during warm months (typically June – September), cool packaging materials and expedited shipping are required at an additional charge. We do this to ensure that your order arrives in the condition it left our facility. Orders containing chocolate that are placed Thursday – Sunday will ship on the following Monday.
Yes. Orders shipped to a post office box are shipped via USPS.
We ship to the continental United States. Please call our sales team at (800) 333-9354 for shipments to Hawaii, Alaska, Canada, and beyond.
Still Need Help?
Contact us for more help with your order or questions about our award-winning Texas made confections!